When outsourcing simplifies decision-making!

Now is definitely the best time to outsource your needs! Whether you’re a small or large business, this strategy is solid, reliable and effective enough to facilitate decision-making. Here is a list of best practices to avoid outsourcing mistakes to improve decision-making in your company.

Effectively outsource the activities that need to be outsourced

You don’t outsource just any department of your company! In order to gain in efficiency, time and money, the company must know which activities to outsource while maintaining its competitive advantage. At ProContact, we handle a wide range of time-consuming tasks that are essential to the smooth running of your company every day:

• Telephone reception
• Remote secretary services
• Polls, surveys, satisfaction studies
•  Remote marketing and prospecting (appointment setting, prospecting…)
•  File classification
• Management and enrichment of databases
• Customer loyalty
• Technical assistance (hotline, webhelp, technical support)
• After-sales service, customer service
• B2B / B2C prospecting;
• Customer relations;
• CRM tool and software;
• Satisfaction surveys;
• Human resources;
• Digital.

Prepare your outsourcing budget

Outsourcing is an investment with the promise of an unprecedented return. To get the expected results and to not spend more than what is being earned, the company and its provider must play the transparency card. This should include the expectations and means of one and the rates of the other.

Take the time to choose the provider

It can be time consuming to select a good outsourcing provider, so despite the many offers that come in during the prospecting period: take the amount of time necessary! Analyse and measure quality, price, innovation, reputation, experience, location, flexibility, tax laws, language or cultural barriers.

Consider past and present customer reviews

In today’s age, people place a lot of importance on reviews, including when it comes to choosing an outsourcing provider. Again, take the time to read reviews from past and current clients. The idea is to select a “good provider”. Even if the latter may be more expensive, if they get positive reviews, wouldn’t they be the right one?

In-depth interviews

Interviews allow you to get to know the service provider, so it is essential to take your time in order to ask all the necessary questions and to receive answers that are well thought out, with figures, arguments, etc.

Ask questions based on their previous experience, make an offer and keep an interest in the actions implemented in the past. Be attentive to warning signs such as a negative attitude, non-compliance with rules and deadlines, or aversion to feedback.

Avoid the lowest rates

It is undeniable that outsourcing saves money, but not at any price! You don’t have to hire the most expensive provider, but keep in mind that a rate is based on the training, experience and quality provided. By choosing a provider with particularly low rates, there is a high risk of getting a mediocre service.

Maintain control

Constant contact with the outsourcing provider is essential, and the best way to do this is to hire or appoint a dedicated person. This person should have management skills, but also understand the company’s vision and be able to monitor the outsourced activity to ensure compliance.

Clearly defined objectives

While outsourcing is about third-party intervention, it’s vital to keep the lines of communication open, especially with regard to the company’s goals and expectations. For a successful outsourcing, communication must be clear in a framework where everyone knows their role. Detail, precision, parameters to be respected, quality expectations, scope and timelines of the project… the provider must be able to handle everything and have a solid image!

Written documents

Within the framework of outsourcing and contrary to the internal framework, the interactions are different between the client company and its provider. This can make the communication less clear, even if there is a phone call, video-conferences, etc. written communication leaves a clear trace. It allows everyone to remember what has been communicated!

Transparency

Outsourcing is a relationship of trust, each party being separated by a certain physical distance. To consolidate the relationship and the partnership, transparency is undoubtedly the best strategy to apply. This is achieved through the organization of regular and periodic meetings, during which each key element can be discussed at length. These meetings also help to avoid delays, setbacks or misunderstandings, as both parties know what to do, when to do it, how, etc.

Contact us!

Outsourcing is our business! At ProContact, we work closely with you to include this solution in your business strategy. We can offer you an unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.

ProContact is more than a contact centre. Thanks to trained, qualified, hand-picked and multilingual agents, we enable companies that choose us to gain credibility and above all to satisfy their customers, regardless of the situation and in complete transparency:

• Telephone reception
• Remote secretary services
• Polls, surveys, satisfaction studies
•  Remote marketing and prospecting (appointment setting, prospecting…)
•  File classification
• Management and enrichment of databases
• Customer loyalty
• Technical assistance (hotline, webhelp, technical support)
• After-sales service, customer service
• B2B / B2C prospecting;
• Customer relations;
• CRM tool and software;
• Satisfaction surveys;
• Human resources;
• Digital.

Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.