The way outsourcing changed the traditional way of conducting business

In an article entitled “How Outsourcing Has Changed The Traditional Way Of Doing Business” Forbes explains how all companies, irrespective of their size, scope of work or other factors, can indisputably outsource some of the most tedious tasks with few resources while keeping a rational budget. How?

Outsourcing: what are its results?

Let us look at a few figures about outsourcing that speak for themselves

• Up to 48% of companies choose offshore outsourcing
• 45% of companies have planned to increase their outsourcing since the start of the COVID-19 pandemic due to a lack of in-house expertise.
• Cost reduction is the primary reason for outsourcing for 70% of companies.
• Up to 85% of logistics managers expect an increase in the outsourcing budget.
• The main driver of outsourcing for about 90% of companies is cloud computing.
• 62% of companies worldwide are looking to renegotiate their outsourcing terms and contracts.
• 32% of companies believe they will outsource less after the COVID-19 pandemic ends.
• IBM is the largest outsourcing company in the world.

(Source: https://www.founderjar.com/outsourcing-statistics/ )

Businesses are in the midst of a revolution

According to the Forbes article, the traditional way companies operate is undergoing a radical transformation. They have realized that they finally are able to save substantial amounts of money, time, efficiency and security simply by delegating the execution of certain tasks to a specialized company.

How has outsourcing transformed the traditional way of doing business?

Companies that choose to outsource benefit in several ways

Outsourcing is a way to outperform the competition

With outsourcing, small businesses finally have a way to match the bigger companies. Indeed, thanks to offshore outsourcing, these small companies can recruit talent at rates that are unaffordable in their country of location. In addition, the availability of an offshore workforce can help a company gain scale and expand into foreign markets without having to create physical structures.

• Let’s take the example of ProContact. As BPO specialists, we handle several aspects of a business:
  Telephone reception
• Remote secretary services
• Polls, surveys, satisfaction studies
• Remote marketing and prospecting (appointment setting, prospecting…)
• Files classification
• Management and enrichment of databases
• Customer loyalty
• Technical assistance (hotline, webhelp, technical support)
• After-sales service, customer service
• B2B / B2C prospecting;
• Customer relations;
• CRM tool and software;
• Satisfaction surveys;
• Human resources;
• Digital.

Outsourcing to save on costs

It is an undeniable fact that outsourcing allows for significant savings. The client company no longer needs to spend on:

• recruitment campaigns;
• salaries;
• equipment;
• training.

Outsourcing gives access to specialized skills and resources

Outsourcing is the tangible proof that each company has its own set of expertise. Not all expertise is available internally and to achieve its objectives, the company cannot skimp on skills or a poor distribution of its resources.

Outsourcing provides access to specialized skills at a reasonable price, allowing the company to focus on its core business. In addition, it saves time: no more waiting weeks or months for a project to be completed internally.

Outsourcing to improve quality and efficiency

Outsourcing certain non-strategic functions, such as tasks, allows the company to free up internal resources so that they can really focus on the important aspects of the business, such as product development. These increases employee productivity, allowing short, medium and long term profitability.

Outsourcing provides the opportunity to increase or reduce resources

As a company grows, it must increase or decrease its activities according to its needs. Outsourcing provides this flexibility, which is not possible in a traditional environment. It eliminates the need for the company to start from scratch by training new resources. This is on the condition that you find more than just a service provider, but instead a partner capable of understanding and responding instantly to your client’s immediate needs.

How to use outsourcing to grow your business?

There are a series of best practices to apply as soon as possible in order to take full advantage of the outsourcing revolution in post-pandemic times.

Take the time to compare outsourcing providers and above all, avoid selecting a partner based on its very low rates. This is critical, because the cheaper the provider, the more likely the company is to end up paying hidden fees.

Set clear goals for your team members and make sure they know exactly what you expect of them.

Hold regular team meetings for the most effective collaboration possible.

Choose an outsourcing provider with a reputation for reliability, expertise, solid integrity and communication skills.

Put in place all the tools that will allow the company to achieve the expected results on time.

In collaboration with your service provider, establish a clear and realistic timeline that they can rely on to meet your needs in a timely manner.

Be clear about your expectations in terms of schedules, meetings, points, etc.

Clarify any grey areas as soon as they arise.

Choose a service provider who shares your culture, especially in terms of language. ProContact offers a multilingual team of qualified, versatile and expert tele-actors who are entirely dedicated to customer satisfaction. Yours, of course, but also that of your clients.

Get involved in the recruitment and management of your outsourced team, in collaboration with your service provider.

In conclusion

For many companies, outsourcing has become a business strategy in its own right. Allowing to maximize savings, to make investments profitable and to reduce the duration of the cost cycle, outsourcing is now part of the sine qua non conditions for the development and the durability of the company.