SME: outsourcing is for you as well!

There are many tasks that can be outsourced; large companies do not think twice when delegating those that take too much time while wasting valuable resources at the same time. However, outsourcing has never been reserved for these large companies only! SMEs, you can reduce your costs too with ProContact, your partner!

Why outsource when you are an SME?

As a small business, you may not have the budget required to hire permanent and full-time additional labour, especially in the current economic and pandemic context. Thus, this situation might be difficult for you to guarantee quality service to your customers.

At the same time, you need additional human capital and perhaps expertise that you do not have internally. Outsourcing is the right solution for you thanks to its competitive rates.

On-demand services

Thanks to outsourcing via ProContact, your SME can finally hire additional labour according to its needs. Whether it is for short, medium or long term, you can expand your teams with trained, experienced, flexible and multilingual agents. Save time with this formula to, for example, start multiple projects at the same time while being able to focus on your core business!

Gain competitiveness and credibility

As an SME, you may not have the same budget as, or sufficient resources to, match large companies. However, thanks to outsourcing, you will finally be able to gain expertise and agility, as ProContact agents are specialised in several key areas:

• B2B / B2C prospecting;
• Remote secretary;
• Customer relationship;
• CRM tool and CRM software;
• Satisfaction surveys;
• Human resources.

The result: your SME is also gaining credibility with its customers, since it is able to meet their needs on time, just as a bigger competitor would!

An internal team with a human dimension which is more easily manageable

In the context of an SME, team management can add additional stress to its manager. Between the different needs, the personalities of each resource, the administrative aspect and the responsibilities, it can be difficult, over time, to create, nurture and maintain internal cohesion.

Outsourcing is the solution to get around this complexity by providing you with agents managed by their own employer.

For a better exploitation of your internal talents

As the tasks of your internal team are reduced thanks to outsourcing, it will be able to exploit its talents more effectively! Each human resource can therefore focus on the tasks for which it was hired, without being burdened by those that are not related to their positions. Your SME becomes able to generate quality work, minimise distractions and facilitate communication.

Competitive costs

Many companies have chosen outsourcing in order to streamline costs. ProContact offers competitive rates, allowing you to save substantially on salary expenses.

In simple terms, as an SME, you will only pay for the services provided.

Less administrative restrictions

It is much easier to hire the services of an outsourcing provider than to hire a new employee! This applies if you want, for example, to temporarily expand one team or another or to reduce the number of your agents, without having to worry about labour laws.

Innovation and development

Whether your SME is new to the market or established for several years, your goal remains development and innovation. Do not settle for a few people to complete each project: add qualified people according to your needs thanks to ProContact!

A good time to outsource

As an SME, the current pandemic and economic period is delicate and complex. How can you continue to keep your employees, deliver your products and services when the context is more fragile than ever? Continue to innovate, grow and generate revenue through a trusted partnership.

ProContact is a Customer Relationship Centre, but it is not only that. We cover several trades and our agents are trained to deliver a qualitative service.

Our commitment builds on that of your company so that you can continue to consolidate your market position, even if the global economy is fluctuating.

ProContact, more than an outsourcing provider: your partner!

As outsourcing specialists, we offer a high value-added partnership to SMEs wishing to outsource one or more services. Our Contact Centre has all the necessary technological means, trained, qualified and multilingual agents. Our call centre brings together all services on one platform in order to offer a global and advanced expertise on all the trades essential to the development of your company, but that are not part of the “core business” of your company.

Today, companies that choose to rely on the call centre ProContact to take charge of their prospecting needs (call processing, traffic creation, outgoing calls, etc.), loyalty (incoming calls, data entry, email routing, etc.), commercial and administrative management (satisfaction survey, customer satisfaction analysis, KPI management, dashboard establishments and performance analysis, customer engagement analysis, etc.) will be able to continue to develop, consolidate their position in the market and to grow. To learn more about our services, for a quality partnership, click on our contact form, send us an email or call us on (+33) 1 77 75 04 50.