Outsourcing, a symbiotic partnership

When it comes to outsourcing, it is essential to find more than one provider. Indeed, the first objective for a successful outsourcing project is to find and connect with a symbiotic partner who is aware of the impact it has on the customer’s value.

We are going through a favourable period for companies that are able to step out of their comfort zone in order to fully take advantage of current economic developments. Technology, organisational development, human capital… all the key elements are at the maximum of their potential to increase productivity and allow value creation.

More than ever, companies need to adapt and be agile, especially since there are few sectors where the organisation needs to be completely vertical in their functional areas. In the current competitive environment, the company must have all the tools it needs to concentrate its energy, and that coming from outside, and its resources towards its core business.

Business process outsourcing is the solution

Once mocked at, outsourcing of business processes has fully revealed itself to be finally recognised as a precise tool for companies looking for a strategic advantage and eager to increase their overall value.

If outsourcing was previously associated with job loss and knowledge leakage, today its importance and effectiveness are recognized.

To be able to innovate and evolve, the company must constantly work to understand its consumer base in order to link clients with its offers from a strong position. If the processes are in place, they can be even more efficient if the non-essential functions are outsourced to trusted providers who recognized for their understanding of ethics and the company’s value proposition.

ProContact is one of the leading providers in the region. Acting as business partners, we strive to clearly understand the impact of our service on the value chain of each customer, and therefore, the customers of the latter. This way of thinking makes it possible to create agility in our customers, optimising their ability to evolve, to grow, thanks to greater adaptability.

Outsourcing through ProContact is a way for the company to take advantage of international talent and exploit the advantages of our country of domiciliation in terms of costs and to improve quality.

If there are still companies reluctant to outsource, the process is easy to set up, when the time is right.

Provider evaluation

How does your service provider look like? Most importantly, what is his knowledge of the services he offers and how does he manage this knowledge? What is the process put in place to minimise the risks associated with the loss of knowledge?

Our approach at ProContact:

• A highly qualified and positive team that is able to ensure a tailor-made follow-up of each operation;
• A demanding recruitment process;
• A dense and continuous training: incoming calls, outgoing calls, marketing, webmarketing;
• A motivating and humane managerial management: supervisors who listen to employees and listen to you;
• An independent quality department with a single goal: customer satisfaction

At ProContact, we offer a wide range of services, to be adopted according to the needs of your company and your human capital:

• Telephone reception
• Remote secretary
• Surveys, research and satisfaction surveys
• Remote marketing and teleprospecting (making appointments, prospecting …)
• File classification
• Database management and enrichment
• Customer loyalty
• Technical support (hotline, webhelp, technical support)
• After-sales service, customer service;
• B2B/ B2C Prospecting;
• Remote secretary services;
• Customer relations;
• CRM tool and CRM software;
• Satisfaction surveys;
• Human resources;
• Digital outsourcing.

A service provider always up to date

The modern company needs technology, which allows it to learn, improve the customer experience and gain efficiency, provided, of course, that it is used as it should be.

This rule also applies when the same company chooses its outsourcing provider. The latter must present the right combination of technology and specific expertise in its service areas. He must be able to use technology to enhance the value of his service delivery and create a lasting advantage for his client.

At ProContact, we are aware of the constant evolution of our environment, so we have all the necessary infrastructure to provide a compliant and technology-driven service. Our daily concern: to constantly increase the competitiveness of our customers!

As the Covid-19 pandemic has shaken the entire planet, you can count on ProContact to keep moving forward and gain positioning on the competition, even if the economic context may seem fragile. Together, let’s form a lasting and solid partnership, which will allow your company and more precisely your customers to win on all fronts!

Contact us!

Outsourcing is our business! At ProContact, we closely accompany you in the inclusion of this solution in your business strategy. We offer you, without delay an unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without wasting time, money and quality.

ProContact is more than a contact center. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers regardless of the situation and in complete transparency.

Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services or for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.