Outsourcing, a strategy that is doing very well!

In the current globalist context, the company has a plethora of tools and strategies to gain positioning in relation to the competition. Among these tools and strategies, let’s focus on the hiring of skills, which allows the company not only to meet the needs of its customers, but above all to evolve by streamlining expenses. Zoom on a solution adopted by thousands of companies around the world.

Internationalisation: an overview

Internationalisation has become a business strategy. It allows small and large companies to strengthen their internal skills through a global talent pool. For example, an increasing number of hospitality SMEs are turning to remote secretary to delegate the management of reservations.

With the turmoil caused by the COVID-19 pandemic, companies have been able to rely on externalisation as part of their continued activity.

The formula has proved to be so successful that according to a study conducted by technology specialist NTT, out of 1,250 executives surveyed around the world, 45% would turn to internationalisation in the next 18 months.

Meanwhile, thousands of companies have chosen this solution for the following reasons.

To reduce costs

First and not least, outsourcing reduces business costs. Offshore outsourcing has built its reputation in part on lower labour costs, thanks to cheaper infrastructure or an advantageous tax system in outsourcing locations.

Access to skills unavailable locally

Labour shortage is a reality in Western countries, unlike outsourcing destinations! Indeed, employees are the keystone of the company, but hiring them, even if it is a priority, comes at a cost.

Between labour legislation, minimum wages, employer obligations, companies are not always able to hire when skills are lacking. Outsourcing is a solution to overcome these challenges.

Optimising the company’s internal resources

By outsourcing certain business processes to a specialist, the company can focus on its core business by optimising its own human resources.

Accelerating business processes

Every business has to deal with its share of time-consuming and low-value-added processes. Outsourcing makes it possible to innovate in terms of supply more quickly, thanks to a provider taking over these tasks.

Risk sharing

Outsourcing is a partnership and in this context, risks and responsibilities are shared.

To initiate or continue their digital transformation

The spread of the Coronavirus has not failed to reach the global economy as well, forcing companies to optimise their recruitment, including by going beyond their borders. Their business continuity and the rationalisation of expenses depended on this. Outsourcing has allowed many companies to add non-existent expertise internally and with an optimized quality-cost ratio.

However, we also see that companies that have already begun their digital transformation and outsourced part of their process have suffered less from the economic effects of the pandemic. This proves that outsourcing plays an important role in mitigating the phenomenon.

Outsourcing around the world in numbers

Outsourcing is doing well, despite the current pandemic context. The following figures come from several studies and concern companies around the world:

Nearly 54% of companies worldwide outsource one or more services for the sake of quality.

Globally, companies spent $ 75.2 billion outsourcing their IT security in 2020.

According to Gartner, more than 80% of logistics managers have already planned to increase their outsourcing budget by more than 5% in 2020.

The global outsourcing market was worth $ 92.5 billion in 2019.

In 2019, the turnover of outsourcing to BPO was $ 66.5 billion.

Outsourcing to Mauritius

ProContact has been based in Mauritius for 20 years. The Economic Board of Development Mauritius (EDB) has issued a report on outsourcing to this destination:

Mauritius has four of the world’s leading ICT / BPO leaders in its territory.

It ranks first in sub-Saharan Africa and 45th in the global competitiveness report 2017/2018 in terms of operating costs of outsourcing activities and first in Africa and 6th internationally in the Global Cybersecurity index.

Mauritius ranks 3rd in Africa for activities in English and French according to AT Kearney Global Services Locations Index (GSLI).

The country is the first African country to introduce and comply with the general data protection regulation (GDPR)

It currently houses 800 companies specialised in ICT and BPO and has nearly 25,000 employees.

Many global companies have chosen outsourcing to Mauritius, which is valued for its social and political stability.

As BPO is a promising sector, it encourages technological innovation, the adoption of new platforms, the creation of startups and incubators.

ProContact supports you in the evolution of your company!

ProContact is more than a contact center: we have the best tools and a team of permanently trained advisors to provide you with quality support and with concrete results! Count on employees who are totally versatile, highly qualified, and in all cases, motivated by your success. We offer you optimized solutions and innovative services that adapt to your expectations:

• Outsourcing Services: prospecting, back office, customer relations, etc;
• Digital Services: web and digital outsourcing;
• Business Solutions: staff leasing;
• Professional Services: business incorporation, accounting, etc.

Thanks to trained, qualified, handpicked, multilingual agents, we allow companies that choose us to have both feet in the future. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.