More than ever, your company has had to demonstrate its value, deliver exceptional service and to keep expanding. Did you know that outsourcing has become one of the most powerful business and strategic operational tools? It allows teams and executives to focus on their core business, enabling the entire organization to generate profits.

If you are still hesitating to include outsourcing in the way your company operates, here is a review of the year 2022. Positivity is the order of the day, especially for IT outsourcing, legal outsourcing, business process outsourcing, administrative outsourcing, etc.

What is outsourcing?

Let’s have a quick review on what the outsourcing strategy is all about:

Outsourcing is a business practice that involves hiring an external party, one which is not related to the company, to provide services or create goods that were traditionally provided in-house by the company’s employees and staff. Outsourcing is a practice generally adopted by companies to reduce costs. As such, it can affect a wide range of jobs, from customer support and manufacturing to the back office.

Outsourcing was first recognized as a business strategy in 1989 and became an integral part of the corporate economy in the 1990s. The practice of outsourcing is the subject of considerable controversy in many countries. Opponents claim that it has led to the loss of domestic jobs, particularly in the manufacturing sector. Proponents argue that it provides an incentive for firms and companies to allocate resources where they are most efficient, and that outsourcing helps maintain the nature of free market economies across the globe.

(Source: Investopedia)

Look-back at outsourcing in 2022

The year 2022 was a positive one for outsourcing, which continues to establish itself as a practical and reliable business strategy for companies. This review reveals extraordinary progress, proving that many companies trust outsourcing so that they can grow and generate profits.

Many media outlets are currently reporting on the most outsourced services in 2022. This review gives us some insight into the future of outsourcing.

Information Technology

Statista explains that in 2022 the compound annual growth rate (CAGR) of the IT outsourcing industry increased by 8.93%. This will represent a market volume of $551,956.3 million by 2026.

As for the most outsourced needs, they are:

• Digital transformation implementation;
• Mobile application support and management;
• Search engine optimization;
• Data centre management.

Administrative activities

Some of the most commonly outsourced administrative activities in 2022 include telephone services, accounting, event management, payroll management, virtual assistance and others.

With regards to virtual assistance, Technavio explains that the size of the global virtual assistant market will grow by US$4.12 billion, with a CAGR of 11.79% between 2021 and 2025!

Business Process Outsourcing (BPO)

BPO has gained momentum as the preferred and most cost-effective solution for developing companies. Providers are piggybacking on internal teams to fill in existing gaps and take on additional business tasks, whether these are technical or otherwise.

The BPO solutions industry is one of the fastest growing industries in the world. Its CAGR was 9.1% in 2022 according to Grand View Research 2022.

The development of blockchain

Outsourcing blockchain development involves the provider taking over the development and management of its client’s blockchain technology.

Globally, in 2022 the blockchain technology market was worth $5.92 billion. Its CAGR is expected to increase to 85.9% from 2022 to 2030, again according to Grand View Research 2022.

Legal processes

A study by American Lawyer Media tells us that 93% of legal departments have chosen to rely on multiple industry-specific service providers to handle a wide range of tasks.

Outsourcing is the solution allowing you to provide a qualitative and cost-effective legal service by taking care of tedious and mundane tasks (reviewing documents, drafting contracts, etc.). In return, it allows in-house legal teams to focus on more important tasks.

In 2022, the global legal process outsourcing market was worth USD 10.77 billion. The forecast is positive, with a compound annual growth rate (CAGR) of 30.9% from 2022 to 2030 according to Grand View Research 2022.

Contact us now!

How can we help you at ProContact? Outsourcing is our business and we offer a wide range of services:

• Telephone reception
• Remote secretary services
• Polls, surveys, satisfaction studies
• Remote marketing and prospecting (appointment setting, prospecting…)
• Qualification of files
• Management and enrichment of databases
• Customer loyalty
• Technical assistance (hotline, webhelp, technical support)
• After-sales service, customer service
• B2B / B2C prospecting
• Customer relations;
• CRM tool and software;
• Satisfaction surveys;
• Human resources;
• Digital outsourcing
• And others.

At ProContact, we work closely with you to include outsourcing in your business strategy. We offer you an immediate and unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.

ProContact is more than a contact centre. Thanks to trained, qualified, hand-picked, multilingual agents, we enable the companies that choose us to gain credibility and above all to satisfy their customers, whatever the situation and in complete transparency.

Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.