How to explain the success of outsourcing in the post-pandemic era?

The COVID-19 pandemic has left its mark on the outsourcing world, which must not only adapt to technological developments, but also respond to new demands and expectations. How does outsourcing manage to continue to develop in such a context?

More and more companies are delegating to gain efficiency

Another effect of the COVID-19 pandemic is that more and more companies are focusing on their core business by streamlining their activities in order to gain positioning, innovate, expand, all the while minimising risks, but above all by reducing costs.

Outsourcing has therefore become a strategy that companies are now happy to turn to, in order to refocus on their core business while offering increased quality. Let’s add to this that they have realised that outsourcing is easy to set up, especially since it can grant them more freedom and flexibility, which was hitherto impossible to achieve.

ProContact, the picture of competitiveness

Faced with the increase in outsourcing needs, it is imperative for the sector to increase its competitive rate. This is a good thing, since this phenomenon allows us, at ProContact, to innovate and to explore all possibilities in order to propose new offers designed to meet the changing demands of our current and future customers.

At ProContact, we offer a wide range of services, to be adopted according to the needs of your company and your evolution plans:

• Telephone reception
• Remote secretary services
• Research, studies, satisfaction surveys
• Remote marketing and prospecting (making appointments, prospecting …)
• File qualification
• Database management and enrichment
• Customer loyalty
• Technical support (hotline, webhelp, technical support)
• After-sales service (after-sales service), customer service
• B2B/ B2C prospecting;
• Customer relations;
• CRM tool and CRM software;
• Satisfaction surveys;
• Human resources;
• Digital outsourcing.

Massive digitalisation: another consequence of the Covid-19 pandemic

Among the previously unthinkable consequences that can be attributed to the Covid-19 pandemic, there is the massive digitalisation of companies. Indeed, the successive lockdowns put in place by the various governments have pushed companies to set up remote working.

Of course, this practice has allowed employees to continue working safely from home, but most importantly, it has made it possible to break down the geographical barriers that companies have faced so far.

Thus, we can say that the term “globalisation” is now taking on its full meaning, with the possibility of meeting remotely, via the touch of a simple button…

The time has come to evolve with the times!

We now know that the outsourcing sector has evolved rapidly and is becoming more and more competitive. Let’s add to this that now, it does not hesitate to diversify his offers, as we do at ProContact with our Digital Service. It is aimed at web agencies, e-commerce sites, digital marketers, start-ups, pure players, etc., with digital needs:

• Website maintenance/ redesign;
• E-commerce or social media management;
• File processing;
• Design & graphics;
• Content creation.

Our goal is to constantly improve and progress; to strengthen our services through innovation.

What does the modern company gain by choosing outsourcing?

Legitimate question: why choose ProContact to outsource? Here are our answers.

Save time: How much time do you and your employees have? With the economic recovery slowly but surely taking shape, your time is going to become a scarce commodity that must be used in the most sensible way. Outsourcing allows for a more agile and efficient distribution of everyone’s time while professional and trained agents take over time-consuming and low-value-added tasks.

Keep growing: no company can reasonably remain at the same position as when it was created. Outsourcing encourages growth thanks to its reduced costs, which allow the company to continue to develop, and therefore, to grow.

No in-house expertise: by choosing ProContact for your outsourcing project, you will delegate your low-added-value tasks to experienced and permanently trained people. The result is definitive: these tasks are performed with the utmost professionalism, but also by leveraging skills that may not be present internally.

What tasks can you outsource?

What tasks are essential for the smooth running of the company, while being very time-consuming? Payroll, recruitment, social networks, remote secretary, application maintenance… just consult the list of offers offered by ProContact to understand that our range is wide enough to assist you in a concrete way.

Let’s add to this a multilingual team of qualified, versatile and expert actors, dedicated entirely to customer satisfaction; yours of course, but also that of your customers.

Indeed, our outsourcing platform offers the same quality of service as in inshore thanks to our three production sites. Moreover, our mastery of technological resources both in terms of CRM software and office equipment as well as the control of production costs, allow us to offer remote services with a very competitive price/ quality ratio.

Contact us!

Outsourcing is our business! At ProContact, we closely accompany you in the inclusion of this solution in your business strategy. We offer, without delay, an unprecedented adaptation of your way of working thanks to the availability of resources located elsewhere, without wasting time, money and quality.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers regardless of the situation and in complete transparency.

Outsourcing has become a tangible and concrete business strategy for the development of the company. To find out more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.