Daily business management: think about outsourcing!

If your company has to manage essential but time-consuming tasks in addition to its main business, ProContact offers to take care of them. Our permanent and flexible structure allows us to provide you with a wide range of services that have been designed so that you can carry out your B2B and B2C strategies efficiently.

With outsourcing, the recruitment of trained agents will save you time and costs, while sparing your teams the stress that some recurring but unavoidable actions can cause.

You will finally be able to focus on your core business and above all, use your human capital to its full potential, without parasitic tasks that can cause their concentration and motivation to waver.

How can outsourcing facilitate your business processes?

By taking the time to analyse the tasks performed internally, you will be able to determine which ones can be outsourced. For example, everything related to the financial aspect of your business should be handled internally.

In this sense, our offers, for example that of remote secretary, allow you to delegate the following tasks:

• Calendar management;
• Appointment confirmation;
• Mailings;

What tasks can be outsourced?

As your business develops, you will have less and less time to take on certain specific tasks. Here is a list of actions that can be taken care of easily and quickly by ProContact:

• Maintaining the customer database;
• Commercial inquiries;
• Tracking and relaunching of leads;
• Social media strategy and management;
• Calendar and email management;
• Web Marketing;
• Prospecting;
• Loyalty;
• Commercial and administrative management;

Maintaining your customer database

The customer database is undoubtedly the cornerstone of an excellent customer experience! To this end, your customer database should allow your company to manage its customer relations. Each piece of information must be up-to-date and accurate. The maintenance of this base can be taken over by a person external to the company.

For successful outsourcing of this task, first establish a framework for the management of the data in question. Write down 3-5 best practices and create a training document in which you describe how the data should be ordered and structured, indicating the most important information.

Commercial inquiries

Our agents are trained to respond to prospects who want to get information about your products and services. Thanks to the information you provide about the products and services in question, our agents will save you time in prequalifying prospects, allowing you time to focus on other core aspects of your business.

Also note that your remote secretary is a representative of your company, its values, so, by providing relevant answers to prospects, he/she will participate in building your brand image!

Tracking and relaunching of prospects

As the influx of prospects increases, the remote secretary can become an effective management tool. Your virtual assistant can track leads from the company’s database and make your approach more effective and proactive, allowing the company to appear more responsive to the needs of your customers.

Social media strategy and management

Social media management is an everyday job. It requires skills and compliance with constantly evolving standards, things that we master at ProContact’s Digital Department. Hiring an outsourced agent allows your company to be constantly present on social media.

For a successful outsourcing of these tasks, share your social media goals and provide all the necessary information for a successful mission.

Web agencies, e-commerce sites, digital marketers, start-ups, companies in digital transition, our offer is complete, personalised and on demand: pool your resources, organise your teams, plan your campaigns … and take advantage of our call centre to take care of your customer relationship service.

Calendar and email management

Remote secretary is a highly demanded outsourcing offer. Establish the parameters of your appointments and communications before outsourcing these tasks.

Contact us!

In a context of globalisation, post-pandemic, where every decision counts and where the loss of time can quickly become problematic, ProContact offers optimised solutions accompanied by innovative services that are customised according to the expectations of your company:

• Outsourcing Services: prospecting, back office, customer relations, etc.
• Digital Services: web and digital outsourcing
• Business Solutions: seat leasing, etc.
• Professional Services: business incorporation, accounting, etc.

By delegating the management of certain daily tasks of your company to ProContact, you also entrust us with your image. ProContact, as an experienced company, offers you quality and productivity at an optimised cost.

Adaptation and proactivity are the drivers that allow us to respond efficiently to customer needs for better loyalty, in compliance with the objectives set together and in order to reach and convert prospects with high potentials.

Outsourcing is our business! At ProContact, we closely accompany you in the inclusion of this solution in your business strategy. We offer you, without delay, an unprecedented reinvention of your way of working thanks to the arrival of resources located elsewhere, without wasting time, money and quality.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked, multilingual agents, we allow companies that choose us to gain credibility and above all to satisfy their customers regardless of the situation and in complete transparency.

Outsourcing has become a tangible and concrete business strategy for the development of a business. To find out more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.