How to prepare your employees for outsourcing?

Outsourcing should not be seen as a difficult task, but as a step in the development of the company and the evolution of its employees. Even today, despite its proven track record, the BPO sector suffers from the misperception that it is a job killer. As a result, when outsourcing is mentioned, it is not uncommon for a feeling of demotivation and fear to set in among internal resources. Here’s how to avoid this possibility.

The impact of outsourcing on employee motivation

If there is a lack of transparency, even though outsourcing is unlikely to affect the smooth running of certain tasks and responsibilities, employees may lose “faith” in their company. They are even more likely to apply for jobs with competitors or even to change career path.

Whether it’s for entry-level or management positions, it’s only natural that employees show genuine fear for their future with the company when outsourcing is mentioned. This is even more true for small and medium sized companies in the current global recession.

What tasks can the company outsource?

The range of tasks that can be outsourced is vast. At ProContact, our services are as follows:

• Telephone reception;
• Remote secretary services;
• Polls, surveys, satisfaction studies;
• Remote marketing and remote prospecting (appointment setting, prospecting…);
• Qualification of files;
• Management and enrichment of databases;
• Customer loyalty;
• Technical assistance (hotline, web help, technical support);
• After-sales service, customer service;
• B2B / B2C prospecting;
• Remote secretary services;
• Customer relations;
• CRM tool and software;
• Satisfaction surveys;
• Human resources;
• Digital outsourcing;
• etc.

For the most complete coverage of your needs, count on our Digital Service to meet your needs in:

• Maintenance / redesign of websites;
• Management of e-commerce or social networks;
• Processing of files;
• Design & graphic design;
• Or content creation.

The importance of preparing internal resources for outsourcing

For its success, outsourcing must be a complete project which also implies being able to take into account internal resources. The latter must adhere to this step in order to ensure the success of the entire process.

But how do you present such a project to people who fear for their jobs, their salaries or their evolution within the company? Here are some concrete actions that can be quickly implemented.

Outsourcing has many advantages for them

Outsourcing is more than a solution that consists in delegating part of the tasks that were previously performed by the company’s internal resources. By choosing this strategy, the employer offers them an environment that is conducive to personal and professional development:

• By reducing their workload;
• By optimizing the distribution of work;
• By reducing the level of stress at work;
• By offering them a better balance between professional and private life.

Introduce both parties
Once the outsourcing process is underway, organize a formal meeting during which both teams, the internal and the external, will have sufficient time to exchange and get to know each other.

Unless a physical meeting is possible between the two teams, consider the many easy-to-use meeting apps.

Organize joint projects

Outsourcing is a partnership between a company, its teams, its provider and their agents. And partnership means collaboration. What could be better than collaborative projects so that employees from each party can get to know each other? This strategy also helps calibrate workload distribution.

Build team spirit and encourage effort

Team spirit is more than ever the cornerstone of an outsourcing project. The idea is that internal resources, but also external ones, feel comfortable while developing stronger and stronger bonds. Don’t hesitate to organize occasional events that go slightly outside the professional framework in order to ease tensions.

Integrate outsourced agents into your organization

Integration rhymes with outsourcing. Indeed, for a successful, sustainable and serious outsourcing project, it is essential that you, as the sponsor, make every effort to make your outsourced agents feel at ease. They have been hired not as a separate element, but as an extension of your company. As such, they should be treated with the same regard as your internal resources.

Moreover, make sure that the message gets through to your on-site teams!

Outsourcing, a winning solution for the company and its employees

When handled responsibly, thoughtfully and humanely, outsourcing is more than a service for the company. It is a benefit that must also extend to employees. By focusing on communication, this step will only be positive and profitable.

In conclusion

Communication is undoubtedly the main element of a successful outsourcing. Indeed, as a company, you have the duty to do everything to reassure your internal resources so that they can in turn implement their know-how and participate in the progress of your project.

If the idea of talking about outsourcing to your teams intimidates you, keep in mind that silence risks losing their trust and loyalty to you, the employer, and therefore directly to the company.

Contact us!

Outsourcing has become a tangible and concrete business strategy for company development and ProContact is one of the major players in this sector in the region. Outsourcing is our business: count on us to help you plan, set your objectives and targets! At ProContact, we work closely with you to include this solution in your business strategy. We can offer you an unprecedented adaptation of your way of working thanks to the arrival of resources located elsewhere, without losing time, money or quality.

To find out more about our services, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.