Outsourcing: Why should we adopt this strategy now?

The past few months have been particularly telling for companies around the world: they have realized that they can no longer waste time focusing on superfluous tasks at the risk of ignoring essential ones. How to proceed? The solution is simple: all tasks with low added value simply have to be entrusted to a company specialising in outsourcing. ProContact, a leading contact centre in its field, meets all your requirements and puts at your disposal state-of-the-art human and technical resources which are always up to date. It’s time for your business to focus solely on revenue-generating activities, i.e. research and development, sales and its core business!

Remote working boosted the trend!

With the rapid transition to remote working and agile operations, companies have quickly become aware of the problems that they have been facing for years without having an effective and quick solution to address them.

So much so that remote working is an increasingly realistic model for many companies, who have been using it since the start of the Covid-19 pandemic. In order to develop this strategy for a tailor-made result, outsourcing can be added to the equation. For this, it can take over the “non-essential” tasks, so that the company can optimise their internal resources, but also, above all, to obtain skills that are absent within them.

Of course, it is important to understand that over time, outsourcing has been transformed to offer a solution at competitive costs and talents impossible to find locally.

Why outsource: 5 benefits to consider without wasting time

Outsourcing is no longer a last-ditch solution. On the contrary, it has become a concrete business strategy, which frees the company, allowing it to develop, breathe and improve its positioning in a market unbalanced by the financial crisis that accompanies the pandemic. It is a fact: companies that opted for outsourcing before the pandemic are already steps ahead for the following reasons:

They can already focus on their core business and high-value tasks

The company is built on several pillars: leadership, marketing, finance, management, lead conversion, lead generation and customer satisfaction. However, these same pillars are constantly evolving and require new knowledge: where are your internal teams? Do they have the necessary relevance to help the company compete in the market? There is a good chance that the answer is simply no and the most tangible choice at the moment is to focus on sales and marketing.

They can count on high-value specialists who are masters in their field

At ProContact, we offer a wide range of services:

• B2B/B2C Prospecting;
• Remote secretary;
• Customer relations;
• CRM and CRM software;
• Satisfaction surveys;
• Human resources.

To obtain this result, we have a unique approach in the offshore sector:

• A highly qualified and positive team able to ensure a tailor-made follow-up of each operation;
• Demanding recruitment;
• Dense and continuous training: incoming calls, outgoing calls, marketing, web marketing, etc;
• Motivating and human management strategy: supervisors attentive to the needs of employees and to yours
• An independent quality department with a single goal: customer satisfaction!

We work daily in the market, use the most relevant measures and practise continuous training in the areas in which we offer our services. Unlike the internal resources of companies, we remain competitive.

They are gaining speed, and thus revenue

The company usually spends its time managing financial and technological issues. For this, they own and manage teams internally. Outsourcing to ProContact is an opportunity to invest in an outsourced team available daily, to deliver the right products and to be able to provide relevant information, essential for business decision-making.

They reduce risk

It is a fact: companies that opted for outsourcing before the pandemic are now able to act quickly thanks to digitalisation! Indeed, in just a few months, they have returned to the digital age thanks to their provider. At ProContact, we offer services designed to reduce security issues, social media restrictions and network access. We have all the necessary technologies to work in a highly secure environment, with full-proof communications systems.

They can count on an outsourcing provider that is always at the forefront

Before the pandemic and even today, we see that there are still many companies without a business continuity plan. How to proceed in an emergency? What would be the cost of a new national lockdown? As outsourcing specialists, at ProContact, we have all the necessary tools to quickly respond to the needs of companies in the event of a new pandemic!

Contact us!

Outsourcing is our business! At ProContact, we closely support you in the inclusion of this solution in your business strategy. We offer you, without delay, a new strategy to adapt your way of working thanks to the arrival of resources located elsewhere, without losing time, money and quality.

ProContact is more than a contact centre. Thanks to trained, qualified, handpicked and multilingual agents, we allow companies who choose us to gain credibility and above all to satisfy their customers regardless of the situation, in complete transparency. Outsourcing has become a tangible and concrete business strategy for the development of the company. To learn more about our services and for a quality partnership, click on our contact form, send us an e-mail or call us on (+33) 1 77 75 04 50.